Privacy Policy

Shawarmaz Privacy Policy

This Privacy Policy applies to the websites located at and At the Shawarmaz mobile application

Our websites and mobile applications may offer links to websites and/or other mobile applications that are operated by third parties and not by Starbucks. If you visit one of these linked websites, you should read the website’s privacy notice, terms and conditions, and their other policies. We are not responsible for the policies and practices of third parties. Any information you give to those organizations is governed by their privacy notice, terms and conditions, and other policies.

At Shawarmaz, we respect your privacy and take great care in protecting your personal information. As one of the leading fast casual Canadian restaurants, with operations spanning across the restaurant, we have Thousands of customers interacting with us each week – in our stores and through our websites and mobile applications. Through these interactions, our customers trust us with their personal information.

Canadians rely on us to safeguard this information and ensure its responsible collection and use. To do so, we have committed to the following principles:

We will be transparent about how we handle your personal information and our privacy practices.

We will use your personal information to benefit you and enhance your customer experience.

We will protect your personal information and handle it responsibly.

We also want to be transparent about how you can help manage your privacy and information, so you can make informed decisions.

Here’s our full privacy policy and associated product/service-specific notices which describe our privacy practices in

Information We Collect

When you visit and use Shawarmaz Services, we may collect the following categories of information:


Identifiers – We may collect information that can be used to identify you, such as your first and last name, phone number, address book, username and password, email address, postal address, IP address, day and month of your birthday, and demographic information (such as gender).

Financial Information – We may also collect information such as your credit card and debit card information, telephone number, and name.

Commercial Information – We may collect information about your transactions in our stores, on our websites or via our Shawarmaz App including what products you purchase, how frequently you purchase them, any Rewards or promotions associated with a purchase, and the products you have placed on your “Wishlist” or “My Bag” for future purchase.


How We Use Your Information

To Provide Our Services – We may process your information when you access or use the Shawarmaz Services, including to:

  • process or fulfill orders and transactions.
  • maintain and service accounts;
  • support and improve our loyalty programs, such as Shawarmaz Rewards.
  • deliver gift cards or e-gifts, and any associated personalized messages, in accordance with your instructions;
  • debug to identify and repair errors that impair existing functionality
  • facilitate the functionality of our websites and mobile applications
  • process payments; and customize experiences and personalization when you are in and around our stores, if you have given permission for location sharing.

To Communicate With You – We may process certain information in order to communicate with you in relation to your accounts, our services, our marketing, and your requests, including to:

  • provide customer service, including when you interact with our customer service agents through our website’s “live help” chat feature, and requests for information;
  • communicate with you about orders, purchases, returns, services, accounts, programs, and contests
  • send you personalized promotions, content, and special offers;
  • communicate with you about our brands, products, events, or other promotional purposes;
  • implement your communications preferences, such as sharing information with Shawarmaz business partners so that they may email you about their promotions, products, and initiatives.
  • provide important product safety information and notice of product recalls.

For Research, Development, and Improvement of Our Services – We want to ensure that our website, mobile applications, and services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process certain personal information, including to:

  • maintain, improve, and analyze our websites, mobile applications, ads, and the products and services we offer; and
  • help to ensure the security and integrity of the Shawarmaz Services, including to detect, prevent, or investigate suspicious activity or fraud.

To Enforce our Terms, Agreements, or Policies – To maintain a safe, secure, and trusted environment for you when you use our websites, mobile applications, and other services, we may use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced.

To Comply with Applicable Laws – We may be required to process certain information under certain laws and regulations, such as tax laws, as well as to:

  • maintain appropriate records for internal administrative purposes; and comply with applicable legal and regulatory obligations, and respond to lawful governmental requests, as needed.

Targeted Advertising – We may process your information to provide you with targeted advertising (also known as cross-contextual advertising and online behavioral advertising) and offers and promotions that you may be interested in.

With Your Consent – We may process certain information in order to fulfill any other business or commercial purposes at your direction or with your consent.

How We Protect Your Information 

Shawarmaz uses reasonable technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is safe from intrusion or other unauthorized access by others. You are responsible for protecting your password(s) and maintaining the security of your devices.